Nexo Jackets

Free Shipping & Free Returns & Exchanges

Saturday Special, Extra $20 OFF, Code SAVE20

Free Shipping & Free Returns & Exchanges

Wednesday Special, Extra $20 OFF, Code SAVE20

WELCOME TO THE BURBERRY JACKETS CHAT SUPPORT!

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FREQUENTLY ACCESSED LINKS

Track Order

Track the status of your order here

Sizing Guide

Explore Sizing Guide

Exchange Request

Continue with Exchange Request

Shipping Policy

Learn About Shipping Policy

Return & Exchange Policy

Learn about Return & Exchange Policy

FAQ CATEGORIES

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    Exchange

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    Returns

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    Store Credits

What is your exchange policy?

Product exchanges are accepted within 30 days of the delivery date. You can apply for an exchange at our Exchange Portal.

Is there any condition for exchange?

Ensure the item is unworn, with all tags attached, and in its original packaging.

What's the expected duration for an exchange?

Once we receive the returned item in our warehouse, you will receive the exchange's tracking number in 4-6 business days.

What should I do if the desired exchange item is not in stock?

If the desired exchange item is not available, don't worry. We have a couple of solutions for you. Firstly, you can choose an alternative item that meets your needs. Alternatively, you can opt for store credit, ensuring you can shop with us in the future. Let us know your preference, and we'll guide you through the process.

How do I return a product?

You can apply for a return at our dedicated return portal. Visit here.

What are the prerequisites for initiating a product return?

Product returns require the item to be in original condition, unworn, with all tags in place, and still in its original packaging. Read in detail here

Are products purchased with Store Credit eligible for returns?

You can return products bought with Nexo Jackets Pay credit in accordance with our standard policy.

Is it possible to return for a product if I mistakenly selected the wrong size or color?

Certainly! If you accidentally order the wrong size or color, you can return the item as long as it's in its original condition with all tags intact.

What is Nexo Jackets Pay?

Nexo Jackets Pay, our special store credit offering, simplifies returns and rewards you with an additional $20 when you choose store credit for your return.

What are the steps for redeeming Nexo Jackets Pay credit, and does it have a validity period?

To access Nexo Jackets Pay credit, simply use our Return Request Portal. It never expires and is usable for store purchases at any time.

Is Nexo Jackets Pay credit applicable during sales or promotions, and is there a maximum limit for a single purchase?

You can apply your Nexo Jackets Pay credit during sales or promotions, and there's no maximum limit per transaction.

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    Refunds

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    Shipping / Delivery:

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What's the expected timeframe for refund processing?

Refunds are processed upon receiving the returned item and generally take 4-7 days to be issued to your original payment method.

If I come across another product in your store, can I still choose to exchange my item?

You maintain the right to exchange the item until your refund is processed. Get in touch with us through email for further guidance.

What should I do if the refund doesn't appear within seven business days?

If the refund has not appeared as expected, kindly contact us. We're here to investigate and address any potential delays.

What are the shipping charges, and how long does delivery take?
We offer free shipping for all items. Standard delivery takes up to 4-8 business days, while Prime Products can be delivered within 2-4 days.

 

How can I update the shipping address?

To update your shipping address, please contact our support team at support@nexojackets.com before the item is shipped. Once the item is dispatched, address changes cannot be accommodated.

How can I track my order?
You'll be notified via email with tracking details when your order is shipped., or you can track your order here.

 

What should I do if my package is lost or stolen?

If your package goes missing or is stolen, contact the courier, file a complaint, and forward the complaint number or receipt to us via email for investigation.

What payment options are available?

We offer a convenient checkout experience by accepting credit cards, PayPal, Visa, American Express, Discover, Google Pay, and Apple Pay.

Do you offer installment payment options?

With PayPal, you have the choice to break your payment into four interest-free installments.

Can I trust that my payment information is secure?

Your payment information is securely handled. We use encryption and follow the latest protocols to safeguard it.

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    Size Guide

How can I ensure I pick the right size for my jacket?

Choose your jacket size by referring to the size chart on the Size Guide page, and utilize the Size guide for measuring your chest or bust size.

Can I update the size after placing the order?

You can modify the size of your item as long as it hasn't been shipped yet.

Is there support available for choosing the right fit?

Our experts are here to offer free sizing assistance via email and Chat.